HAVE A QUESTION ABOUT YOUR CLAIM?

Contact your Sedgwick CMS claims examiner at the number you have been provided during regular business hours for answers to claims-related questions. For a faster response, have your claim number handy.

Lost your claim number? Your name and social security number will also do the job.

Lost the phone number? Check with your employer (workers' compensation, disability, FMLA or other lost time claims) or email us.

Been notified of IVR access? The viaOne® Express interactive voice response (IVR) system provides secure 24-hour self-service access to frequently asked questions about individual workers’ compensation and disability claims. After authenticating their identity, callers may receive information on claim approvals, claim payments, return to work dates, contact information and other frequently asked questions. During business hours callers may transfer directly from the IVR system to a Sedgwick CMS service representative for additional assistance. Outside of business hours they may leave messages for a response the next business day.

Sedgwick CMS is reaching more claimants with viaOne Express IVR every day, with full availability projected for the end of 2008. If you are eligible, use the IVR 800 number you received with your claims information.